Privacy Policy

1. Introduction

Dead Drop Inc. ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Dead Drop service ("Service"), including our website at dead-drop.ai and any related applications.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, and other registration details
• Profile Information: Business name, industry, and preferences you set in the Service
• Payment Information: Billing address and payment method details (processed by our payment provider)
• Communications: Messages you send to us for support or feedback

2.2 Information from Social Media Platforms

When you connect your Instagram or Facebook account, we collect:

• Profile Information: Username, profile picture, and account ID
• Direct Messages: Message content, timestamps, and participant information for conversations you choose to sync
• Contact Information: Names, usernames, and profile information of people who message you
• Page Information: For Facebook Pages, we collect page name, ID, and associated permissions

2.3 Automatically Collected Information

• Usage Data: How you interact with the Service, features used, and actions taken
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and pages viewed
• Cookies: Session cookies and preferences (see Section 7)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Sync and display your social media conversations
• Enable you to send messages through connected platforms
• Provide AI-powered insights and suggested replies
• Process transactions and send related information
• Send administrative notifications and updates
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in operating our Service (hosting, analytics, payment processing)
• Platform Partners: With Instagram/Facebook as necessary to provide integration features
• AI Services: With OpenAI to provide AI-powered features (message analysis, suggestions). Data sent to AI services is not used to train their models.
• Legal Requirements: When required by law, subpoena, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: For any other purpose with your explicit consent

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, accounting, or security purposes. Synced message data can be deleted at any time by disconnecting your social media accounts or deleting individual contacts.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and access controls
• Regular security assessments and monitoring
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences and settings
• Understand how you use the Service
• Improve our Service based on usage patterns

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Service.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@dead-drop.ai. We will respond to your request within 30 days.

9. Facebook and Instagram Data

When you connect your Facebook or Instagram account, we access data in accordance with Meta's Platform Terms and Policies. Specifically:

• We only access data necessary to provide the Service
• We do not sell Facebook or Instagram data to third parties
• We do not use Facebook or Instagram data for advertising purposes
• You can revoke our access at any time through Facebook/Instagram settings or by disconnecting in Dead Drop
• Upon disconnection or account deletion, we delete all Facebook/Instagram data within 30 days

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses where required.

11. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of personal information. We do not sell personal information as defined by the CCPA.

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR). Our legal basis for processing your information includes contract performance, legitimate interests, and consent where applicable. You may lodge a complaint with your local supervisory authority.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

16. Data Deletion Instructions

To delete your data from Dead Drop:

1. Log in to your Dead Drop account
2. Go to Settings
3. Click on "Delete Account" in the Danger Zone section
4. Confirm the deletion

Alternatively, you can email privacy@dead-drop.ai with your account email address and a request to delete your data. We will process your request within 30 days.